In order to make use of your right to exchange, the product must be in original packaging and sellable condition. If the product is personal hygiene-related items or unable to distinguish the items whether or not to use, we are unable to exchange.

• ​Items can only be exchanged once within 7 days of goods receipt.

• Items returned must be in original packing and sellable condition.

•  The following items are non-exchangeable: ​​​

  • ​Sale items, Promotion items 

  • Personal hygiene-related items, such as towels, bathrobe, kitchenware, Intimate apparel, and jewellery etc. 

  • Unable to distinguish the items whether or not to use, such as Home fragrances items, etc. Altered, assembled, and defective item due to improper use

​​Claims must be made within 7 days from the date of delivery by emailing slaes@laboutiqueliving.com and must include the following information:

• Name, order no. reason for return, supporting photographic evidence

• If items arrive damaged we reserve the right to repair or replace the item.

• All claims will be handled within 7 days upon acknowledgment of your request.

• Displayed items, discounted items, promotional items, or items damaged by normal wear and tear cannot be returned, exchanged.

All shipment costs involved in the exchange process will be borne by the customer. If the exchange is related to quality issues, such charges will be waived.

We will pay the costs of return (or our collection) of the Products only if:

• the Products are faulty due to no fault on your part, or

• the Products are incorrectly shipped due to an error on our part.

Return packages remain the responsibility of the customer until it is received by us.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Upon dispute, La Boutique living reserves the right to make the final decision on all return cases.